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City of Raleigh

Public Utilities Department
Customer Care and Billing

Customer Satisfaction Survey

The Customer Care and Billing Division strives to provide excellent service to our residents and customers at every opportunity.  If you recently contacted us, please complete this short survey to let us know about your experience and how well we met your expectations.

Contact Information

When did you first contact Customer Care and Billing? (date and approximate time)

Date Picker

Reason for Contact

Has the specified reason for your most recent contact been resolved?

How many times have you contacted Customer Care and Billing about this specific issue?

Survey Matrix
Strongly Agree Agree Neutral Disagree Strongly Disagree Not Applicable or Unknown
Contacting Customer Care and Billing was easy
My inquiry was handled promptly
The right amount of information was provided to me
I was treated with respect and professionalism
I understood the resolution/outcome
Overall, I was satisfied with the manner in which Customer Care and Billing handled this inquiry

Personal Information

Full Address