Customer Care & Billing

CustomerCare@raleighnc.gov

Form Section 1

Customer Care & Billing
919-996-3245
CustomerCare@raleighnc.gov

Application To Stop Utility Services / Final Bill

* Indicates required information


Confirmation Request Number

You will be provided with a Confirmation Request Number upon submission.

Account Holder's Name

Service Address (This is the address where service will be stopped) *
Date to Stop Service (Monday - Friday Only, excluding holidays - Must be requested 24 hours in advance) *
Date Picker
Final Bill Address (This where you want the final bill sent) *

Terms and Conditions

The final utility bill will be calculated using the last meter reading taken when services are disconnected. Usage charges are prorated and will be billed up to the point when the utility services are stopped. Base charges are per bill fees and are NOT prorated.

For e-Bill customers: The final bill will be a hard copy sent to the forwarding address provided.

Please allow 24-48 business hours for your request to be processed. For immediate assistance, you may contact our Customer Care and Billing group at 919-996-3245 during regular business hours 7:30 a.m. - 6:00 p.m. (Monday - Friday excluding holidays).

If you need to cancel or change the date of this request once submitted, please contact the business office during normal business hours (7:30 a.m. – 6:00 p.m. Monday-Friday excluding holidays) at least 24 hours in advance to avoid possible service delays and additional charges. We do not provide same day services.

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