Customer Care & Billing


Form Section 1

Customer Care & Billing

Application To Stop Utility Services / Final Bill

* Indicates required information

You will be provided with a Confirmation Request Number upon submission.

Account Holder's Name

Date Picker

Terms and Conditions

The final utility bill will be calculated using the last meter reading taken when services are disconnected. Usage charges are prorated and will be billed up to the point when the utility services are stopped. Base charges are per bill fees and are NOT prorated.

For e-Bill customers: The final bill will be a hard copy sent to the forwarding address provided.

Please allow 24-48 business hours for your request to be processed. For immediate assistance, you may contact our Customer Care and Billing group at 919-996-3245 during regular business hours 7:30 a.m. - 6:00 p.m. (Monday - Friday excluding holidays).

If you need to cancel or change the date of this request once submitted, please contact the business office during normal business hours (7:30 a.m. – 6:00 p.m. Monday-Friday excluding holidays) at least 24 hours in advance to avoid possible service delays and additional charges. We do not provide same day services.

Are you a robot?
Be sure to verify that you are not by using the Captcha tool at the below.
Having reCaptcha issues? Click here to reset the widget.