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Customer Care & Billing

CustomerCare@raleighnc.gov

Form Section 1

Customer Care & Billing
919-996-3245
CustomerCare@raleighnc.gov

Application To Start Utility Services

* Indicates required information


Confirmation Request Number
You will be provided with a Confirmation Request Number upon submission.

If you are unwilling to provide the last four digits of your SS# for verification purposes, you may contact our Customer Care Center at 919-996-3245 to request service and provide an alternative form of identification.

Form Section 2

Customer Care & Billing
919-996-3245
CustomerCare@raleighnc.gov

Application To Start Utility Services

* Indicates required information


Account Holder's Name

AUTHORIZED USER – An authorized user is an individual who can request information or make certain changes on the account on behalf of the account holder. For Residential Accounts - An authorized user may not start, stop or transfer services on behalf of the account holder.

Service Address (This is the address where service is being requested) *
Will you own, or be a tenant at this service address?
Lease or Closing date *
Date Picker
Requested Date to Start Service (Monday - Friday Only, excluding holidays - Must be requested 24 hours in advance) *
Date Picker
Is the billing address the same as the service address? *
Billing Address *

Terms and Conditions

City of Raleigh utility bills are issued monthly.

Deposits & Fees – A $50.00 service initiation fee per meter applies whenever services are started. A $50.00 deposit will apply if the account holder is a new customer who has never had services with the City of Raleigh. All applicable fees, charges and deposits will be billed on the first bill.

To prevent accidental flooding or a delay in your services being started, be sure all faucets are off and sink/tub stoppers are open. The City of Raleigh is not liable for any damage caused by the failure to close (turn off) the water fixture or the failure to open the sink/tub stoppers.

Please allow 24-48 business hours for your request to be processed. If you need to cancel or change the date of this request once submitted, please contact the business office at 919-996-3245 during normal business hours of 7:30 a.m. – 6:00 p.m. (Monday-Friday excluding holidays) at least 24 hours in advance to avoid possible service delays and additional charges. We do not provide same day service.

No user of the City’s sewer system shall contribute or cause to be contributed into the sewer system any pollutant or waste which causes interference or pass through with the City’s wastewater treatment system.  Certain commercial and industrial users may be required to obtain permits and/or pay additional fees and charges for use of the City’s sewer system.  Please see Article C of the City of Raleigh’s Code of Ordinances for additional information regarding these requirements.

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