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Customer Care & Billing
919-996-3245
CustomerCare@raleighnc.gov

Landlord Utilities Authorization Form

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Account Holder Name

To comply with the Fact Act of 2003 and to prevent and to mitigate ID theft, it is essential that written communication by the Customer Care & Billing Division contains the last four digits of the account holder's social secuirty number or the tax identification number. A daytime phone is requested in the event that a Customer Care & Billing staff member needs to obtain additional information to validate identity.

Mailing Address


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    Important Information: 
    Notification of change in tenants must be communicated to the Customer Care & Billing Division to ensure proper billing.
    After a tenant stops service and the landlord's account becomes active, the landlord will be responsible for all services and charges up until the time that a new tenant establishes 
    service on their account with the Customer Care & Billing Division.